*Contact After Sales Service Hotline and provide details to our customer service officer to submit request for technical evaluation.
*All requests for replacement  should go through technical evaluation from Authorized Service Center.
*If unit exhibits condition that suggest warranty exclusion or void warranty, or if in doubt, customers will be referred to the nearest Service Center for technical assessment.
*If unit does not exhibit conditions suggesting exclusion from warranty, the following information will be requested from the customer:

1. Customer Name
2. Address
3. Contact Number
4. Return Unit Model Number
5. Return Unit Serial Number
6. Date of Purchase
7. Place of Purchase
8. Complete description of the problem
9. Branch Contact & Fax Number 

CUSTOMER SERVICE RESERVES SOLE RIGHT TO APPROVE OR REJECT ALL REQUESTS FOR RETURN AND/OR REPLACEMENT.